Unsupervised Support
Welcome to our Updated Portal

Please use search at the top to check for answers to your questions before filing tickets.

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  2. Unsupervised Customer Support

Unsupervised Customer Support

Welcome to the Unsupervised Customer Support Portal! If you are learning to use the tool, check out our Unsupervised User Guide in the Related Resources section for step-by-step instructions.
To submit a feature improvement suggestion or report a bug, you can use the applicable forms below.

  • Report a bug

    Tell us the problems you're experiencing.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

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